Terms of Use and Platform Rules
Published: February 14, 20261. Introduction
These Terms of Use (hereinafter: the “Terms”) govern the use of the Okvir.io software platform, operated by Intranea rešenja d.o.o. a limited liability company incorporated in Kragujevac, Serbia (hereinafter: the “Platform”, the “Operator”). By using the Platform, the User confirms that they have read, understood, and agree to these Terms, as well as all applicable laws and regulations related to software usage.
2. Definitions
“User” means a legal entity that uses the Platform in the course of its business and is responsible for all activities performed under its account.
“Service” means all functionalities provided by the Platform, including product configuration, quote generation, catalog and pricing management, user management, and other business-related data processing, as well as any related services provided by the Operator.
“Account” means the organizational and technical framework within the Platform associated with a single legal entity, enabling access to the system for its authorized users. The Account includes all data, settings, user access rights, and activities related to that entity.
Each individual access to the Platform is performed באמצעות a user account assigned to a specific person, and each account may be used by only one individual. The legal entity bears full responsibility for all activities carried out within its account, regardless of who accessed the system.
3. Right of Use and Registration
3.1. The Platform is intended for legal entities using it as a tool for managing sales and quotations.
3.2. Registration is required to use the Platform. The User must provide accurate, complete, and up-to-date information and is responsible for its correctness.
3.3. Each account may be used by only one individual. Account sharing is strictly prohibited. The legal entity is fully responsible for all activities of its users.
3.4. The Operator reserves the right to refuse registration or restrict access if it determines there is a risk to the security or stability of the Platform.
4. Payment and License
4.1. The Platform is provided under a time-limited license, which may be subscribed to on a monthly or annual basis, with annual subscriptions potentially including a discount. Continued use of the Platform after the expiration of the selected period requires license renewal in accordance with the applicable pricing at the time of renewal.
4.2. The Operator may offer a trial period of a duration determined at its sole discretion, during which the User may access the Platform with full or limited functionality. Upon expiration of the trial period, access may be restricted or fully suspended until a paid license is activated.
4.3. Initial setup services, including data entry, catalog configuration, pricing rules, and other business setup activities (“onboarding”), may be charged separately if not performed by the User. The scope and pricing of such services are subject to a separate agreement.
4.4. All fees for use of the Platform are final and non-refundable, unless otherwise explicitly agreed in writing. The User acknowledges that access to the Platform constitutes a service delivered immediately upon activation and therefore is not eligible for partial refunds for unused periods.
4.5. In the event of late or non-payment, the Operator reserves the right, without prior notice, to restrict or suspend access to the Platform, including access to data, until all outstanding obligations are settled. Reactivation of access may be subject to full payment of all due amounts.
4.6. The Operator reserves the right to modify pricing, package structure, and payment terms in the future, with prior notice to the User. Such changes will not affect already active and paid subscription periods but will apply from the next billing cycle.
5. User Rights and Obligations
5.1. The User has the right to use the Platform in accordance with its intended purpose, functionalities, and these Terms, strictly within the scope of its business and in compliance with applicable laws.
5.2. The User must ensure that all data entered into the system is accurate, complete, and up to date, and must regularly update any changes. The User bears full responsibility for the accuracy and legality of all data, including pricing, specifications, terms, and communication with clients.
5.3. The User is solely responsible for how the Platform is used, as well as for all business decisions, agreements, and relationships arising from its use. The Platform is a tool and not a party to any business transaction, and the Operator assumes no responsibility for any business outcomes.
5.4. The User must ensure the security of its login credentials and prevent unauthorized access. Account sharing is prohibited. All actions performed through the account are deemed to be actions of the User.
5.5. The User must not use the Platform in any way that could compromise its performance, stability, or security, including unauthorized access attempts, bypassing security mechanisms, vulnerability testing without authorization, or automated data extraction.
5.6. The User may not copy, replicate, reverse engineer, resell, or grant access to the Platform to third parties without prior written consent from the Operator.
5.7. The User agrees not to use the Platform for any unlawful purposes or in ways that may harm other parties, including entering misleading, illegal, or harmful content.
5.8. In the event of a breach of these Terms, the User shall bear full responsibility and agrees to compensate for all damages, including direct costs, lost profits, and legal expenses incurred by the Operator or third parties.
6. Intellectual Property
6.1. All intellectual property rights related to the Platform, including software, source and executable code, database structure, system architecture, algorithms, business logic, interface design, visual elements, textual content, names, logos, and trademarks, are owned by the Operator or its licensors.
6.2. No ownership rights are transferred to the User. The User is granted a limited, non-transferable, time-bound right to use the Platform in accordance with these Terms and an active license.
6.3. The User may not, without prior written consent, copy, reproduce, modify, adapt, translate, decompile, reverse engineer, or otherwise analyze or replicate any part of the Platform.
6.4. The Platform may not be used to develop competing products or to replicate its functionality, logic, or structure.
6.5. The User may not sublicense, rent, resell, or otherwise grant access to the Platform to third parties outside its organization unless explicitly permitted by the Operator.
6.6. Any suggestions, feedback, or ideas provided by the User may be used by the Operator without restriction and without compensation.
6.7. All rights not expressly granted to the User are reserved by the Operator.
7. Data and Ownership
7.1. The User retains all ownership rights to any data entered, generated, or processed within the Platform, including business data, catalogs, prices, quotations, clients, and any other information.
7.2. The Operator does not acquire ownership of the User’s data and does not use such data for any purpose other than the technical needs required for the operation, maintenance, and improvement of the Platform. The Operator does not access the content of the User’s data except where necessary for technical support, troubleshooting, or at the User’s request.
7.3. User data is stored and processed in a manner designed to ensure its confidentiality, integrity, and availability, through the implementation of appropriate technical and organizational security measures.
7.4. The User is allowed to export data from the Platform in a reasonable format in order to maintain control over its own data and avoid dependency on the system.
7.5. Upon expiration of the license or termination of use of the Platform, User data may be retained for a limited period for technical availability and download purposes, after which it will be permanently deleted or anonymized, except where retention is required by law.
7.6. The Operator shall not be liable for any loss of data resulting from actions taken by the User, including deletion, modification, or incorrect data entry, nor for any consequences arising from the use of such data in the User’s business processes.
7.7. The User is responsible for ensuring that any data entered into the Platform does not infringe the rights of third parties and complies with applicable data protection laws and regulations.
8. Limitation of Liability
8.1. The Platform is provided “as is” and “as available”, without any warranty that its operation will be uninterrupted, error-free, or fully suitable for all of the User’s specific needs. The Operator does not guarantee availability at all times or the absence of technical issues or service interruptions.
8.2. The Operator shall not be liable for any direct or indirect consequences arising from the use of the Platform, including, without limitation, data loss, loss of business opportunities, lost profits, business interruption, or any financial or reputational damage.
8.3. The User acknowledges that the Platform is a tool for creating quotations and managing data, while all business decisions are made solely by the User. The Operator assumes no responsibility for the accuracy of data entered by the User or for any results arising from its application in the User’s business.
8.4. The Operator shall not be liable for any errors in data, configurations, pricing, or documents resulting from entries or settings made by the User, nor for any consequences arising from such errors.
8.5. The Operator shall not be liable for interruptions in the operation of the Platform resulting from maintenance, upgrades, technical issues, or causes beyond the Operator’s control, including issues related to internet infrastructure, hosting, or third-party services.
8.6. To the maximum extent permitted by law, the Operator’s total liability for any damages, regardless of the legal basis of the claim, shall be limited to the amount paid by the User for use of the Platform during the period immediately preceding the event giving rise to the damage.
8.7. The User agrees to use the Platform at its own risk and is responsible for taking all necessary measures to verify data, results, and documents before using them in business operations.
9. Termination of Use
9.1. The User may stop using the Platform at any time without stating a reason. Termination of use does not release the User from the obligation to settle all outstanding financial obligations owed to the Operator.
9.2. If the User fails to renew the license or settle outstanding obligations within the prescribed period, the Operator reserves the right to restrict or fully disable access to the Platform, including access to data and system functionalities.
9.3. The Operator has the right, without prior notice, to suspend or permanently terminate the User’s account in the event of a breach of these Terms, misuse of the system, compromise of Platform security, or conduct contrary to applicable laws.
9.4. In the event of termination of use, whether by the User or the Operator, access to the Platform may be immediately restricted or revoked in accordance with the reasons for termination and the assessed risk to the system.
9.5. After termination of use, the User may be granted a limited period to download its data, after which the data will be deleted in accordance with the Privacy Policy and these Terms.
9.6. The Operator shall not be liable for any consequences arising from termination of access to the Platform, including loss of data, interruption of business processes, or any other business-related consequences.
10. Changes to the Terms
10.1. The Operator reserves the right to amend or supplement these Terms at any time in accordance with the development of the Platform, changes in functionality, business needs, or applicable laws and regulations.
10.2. All changes to the Terms will be published on the Platform and shall take effect on the date of publication unless otherwise specified. The User is responsible for periodically reviewing the current version of the Terms.
10.3. By continuing to use the Platform after such changes are published, the User shall be deemed to have accepted the updated Terms in full.
10.4. If the User does not accept the changes to the Terms, the User must cease using the Platform before such changes take effect.
10.5. Changes to the Terms shall not affect already paid and active licenses until the expiration of their current term, except where such changes are necessary to comply with applicable law or security requirements.
11. Final Provisions
11.1. These Terms constitute the entire agreement between the Operator and the User regarding the use of the Platform and supersede all prior oral or written agreements, statements, or understandings relating to the subject matter of these Terms.
11.2. If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect to the maximum extent possible.
11.3. These Terms shall be governed by the laws of the Republic of Serbia, regardless of the place from which the Platform is accessed or the User’s registered seat.
11.4. Any failure by the Operator at any time to require compliance with any provision of these Terms shall not be deemed a waiver of its right to enforce such provision in the future.
11.5. These Terms shall enter into force on the date of publication and shall apply to all Users of the Platform from that moment onward.